FAQ

What types of products does Health Regen offer?

Health Regen specializes in a diverse range of natural supplements aimed at enhancing energy, endurance, and muscle mass. Our product offerings include unique blends such as Shilajit, Ashwagandha, and Rhodiola Rosea, all designed to support both physical and mental health.

How can I contact Health Regen for inquiries?

You can reach us via email at info@healthregen.shop

What is the return policy for Health Regen products?

Health Regen has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the product is in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.

What should I do if my order arrives damaged or incorrect?

If your order arrives defective, damaged, or incorrect, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange a product for a different one?

The most efficient way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item you desire.

Is there a cooling-off period for orders shipped to the European Union?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.